Shipping policy

At Palacio Furniture we want your new furniture to arrive safely and on time. Below you'll find every delivery option we offer, where we deliver, how much it costs and what to expect. The options available for your address are shown automatically at checkout.

Important: once we receive your order, our team will contact you by phone, text or email to confirm your delivery or pick-up date. Please make sure your phone number and email are correct at checkout.

Delivery Options at a Glance

Option	Area	Price	Estimated time*	Service
DFW Delivery & Assembly	Dallas–Fort Worth Metroplex and ~100 miles around our Arlington store	$120 (orders up to $999) $170 (orders $1,000–$1,999) FREE (orders $2,000+)	1–3 business days	Room of choice, assembly & set up
Drop Off Shipping – Houston	~100 miles around Houston	$250	3–7 business days	Curbside drop off, no assembly
Drop Off Shipping – Austin	~100 miles around Austin	$350	3–7 business days	Curbside drop off, no assembly
Drop Off Shipping – San Antonio	~100 miles around San Antonio	$390	3–7 business days	Curbside drop off, no assembly
Out of State Shipping	Rest of the United States (outside Texas)	$399 flat	4–7 business days	Curbside drop off, no assembly
Store Pick-Up	Arlington, TX	FREE	Usually ready in 2–4 days	Customer loads and transports

*Estimated times are in business days and apply to items in stock. See "Availability & Backorders" below.

1. Full Delivery & Assembly – Local DFW

Our premium white-glove service for the Dallas–Fort Worth Metroplex and surrounding areas within approximately 100 miles of our Arlington store (including cities such as Dallas, Fort Worth, Arlington, Denton, McKinney, Waxahachie, Weatherford, Granbury, Cleburne, Waco and nearby communities, plus some areas of southern Oklahoma).

• Price: $120 for orders up to $999, $170 for orders from $1,000 to $1,999, and FREE for orders of $2,000 or more.
• Estimated delivery: 1–3 business days for items in stock.
• Room of Choice: we carry your furniture into the room you choose.
• Professional Set Up: we unpack, assemble and place your furniture.
• Inspection: we inspect your furniture and make minor adjustments on site.
• Feature Demo: we'll show you how to use features such as recliners, sleepers or storage.
• Packaging: we take care of unpacking your furniture.
• Signature Required: someone 18 years or older must be present to receive and sign for the delivery.

2. Drop Off Shipping – Houston, Austin & San Antonio

Available within approximately 100 miles of Houston, Austin and San Antonio, Texas.

• Price: Houston area $250 · Austin area $350 · San Antonio area $390.
• Estimated delivery: 3–7 business days for items in stock.
• Drop Off Service: furniture is delivered in its factory packaging to the curb, driveway or exterior entrance of your home. Assembly is not included.
• Inside Placement: depending on availability, our team may be able to place the product inside your home. This is not guaranteed and is at the discretion of the delivery team.
• Your Task: move items to your room of choice, assemble them and dispose of the packaging.
• Signature Required: someone 18 years or older must be present to receive and sign for the delivery.

3. Out of State Shipping

We ship nationwide to the rest of the United States (outside Texas) for a flat rate of $399.

• Estimated delivery: 4–7 business days for items in stock.
• Curbside Drop Off Only: your order is delivered to the curb or end of the driveway on the ground floor. No carry-in, assembly or packaging removal.
• Appointment: we or the freight company will contact you to schedule your delivery date.
• Your Task: move items to your room of choice, assemble them and dispose of the packaging.
• Signature Required: someone 18 years or older must be present to receive and sign for the delivery.
• Inspect Before Signing: please inspect all boxes on arrival and write any visible damage on the delivery receipt before signing.

4. Free Store Pick-Up – Arlington

Pick up your order at our store free of charge.

Pick-up location:
Palacio Furniture
1110 W Arbrook Blvd, Unit 100
Arlington, TX 76015

Pick-up hours:
Monday – Saturday: 10:00 am – 7:00 pm
Sunday: 11:00 am – 6:00 pm

Before you come:

• Wait for our confirmation: please wait until we contact you to let you know your order is ready for pick-up.
• Bring identification: a valid photo ID matching the name on the order and your order number. If someone else will pick up for you, please let us know in advance.
• Bring the right vehicle: furniture is boxed, large and heavy. Please come with a truck, van or trailer big enough for your order, plus straps, ropes or blankets to secure and protect it.
• Bring help: you are responsible for loading your merchandise. For safety and liability reasons, our store staff is unable to help load products into customer vehicles, so please bring enough people to load your order safely.
• Inspect before leaving: please check your boxes before leaving the store. Once the merchandise leaves our store, Palacio Furniture is not responsible for damage that occurs during loading, transport or unloading.

Can't pick it up? Ask us about adding delivery service to your order.

Storage period: we will hold your order for up to 14 days after we notify you that it is ready. If you need more time, please contact us and we'll do our best to accommodate you. If we don't hear from you, or we're unable to reach you, within 14 days, your order may be canceled and refunded minus a 30% restocking fee, as described in our Refund Policy.

Availability & Backorders

Many of our products are shipped directly from our suppliers. Delivery estimates apply to items in stock. If an item in your order is temporarily out of stock or backordered, we will contact you as soon as possible with the new estimated delivery date.

Delivery Day Tips

• Measure doorways, hallways, stairways and elevators before ordering to make sure your furniture fits.
• Clear a path from the entrance to the room where your furniture will go.
• Keep your phone nearby on delivery day so the driver can reach you.

Areas We Don't Currently Serve

If your address is in Texas but outside the DFW, Houston, Austin or San Antonio delivery areas, no shipping option will appear at checkout. Please call us at 682-323-4075 and we'll see how we can help.

Damages & Issues

Please inspect your order upon receipt and contact us right away if any item arrives damaged or defective. Claims must be reported within 5 days of receiving your merchandise. See our Refund Policy for details.

Questions?

Call us at 682-323-4075, text us at 682-583-5157 or email palaciofurnituregp@gmail.com. We're happy to help!